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Our process starts by learning about your office culture and your expectations for your staff. We then begin documenting those expectations and finding ways to infuse them throughout your operation, from your front desk to your chairside assistants. If staffing changes are necessary, we will provide the information you need to make the process as easy on you and your team members as possible.
Team training and development efforts take a variety of forms, and is likely to vary based on your practice needs. We take a strategic approach to training, targeting those areas of most importance to you, assessing employee knowledge and skill levels, then developing a plan to address them.
Developing behavior “agreements” between leadership and staff
Addressing conflict resolution
Improving interpersonal communication skills
Proactively and positively addressing challenges
Working with staff on taking a positive approach to change
Establishing performance goals
Providing coaching and leadership skills to key staff