Dentists Must Adapt

Adaptation isn’t usually a choice—it’s usually a reaction. A change in environment requires the right traits for the new environment....
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Complementary and Alternative Medicine

Within the shifting medical model is an emerging giant of change: complementary and alternative medicine (CAM). CAM incorporates evolving worldviews,...
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Changing the Dental and Medical Models

If you want to make enemies, try to change something. – Woodrow Wilson Some would argue that the U.S. healthcare...
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Birth of Support Organizations

Support organizations are one of the most controversial topics of discussion in dentistry and healthcare today. But it’s important to...
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End of the Solo Practitioner

As healthcare and medical models evolve, changes occur in the dental industry as well. At the moment, what we’re seeing in...
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Restoring Your Business Processes

Overhauling your dental or healthcare practice’s business processes is a bit like restoring a car that’s been in a garage...
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4 Customer Service Tips for Dentists

Customer service is the new differentiator in dentistry, just as it is in all customer-facing industries. But how do you...
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Empathy Key to Customer Service

As healthcare and dentistry fall under the spell of consumerism, it’s vital that practices provide good customer service – not...
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Customer Service Is the New Differentiator

After warning everyone against catering to their patients and calling it customer service, it’s time to talk about what customer...
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Dentist Burnout Is Real

Workers in all industries experience burnout. For a variety of reasons, it just gets harder and harder to get excited...
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