Dentists Must Adapt

Adaptation isn’t usually a choice—it’s usually a reaction. A change in environment requires the right traits for the new environment....
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End of the Solo Practitioner

As healthcare and medical models evolve, changes occur in the dental industry as well. At the moment, what we’re seeing in...
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Restoring Your Business Processes

Overhauling your dental or healthcare practice’s business processes is a bit like restoring a car that’s been in a garage...
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4 Customer Service Tips for Dentists

Customer service is the new differentiator in dentistry, just as it is in all customer-facing industries. But how do you...
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Empathy Key to Customer Service

As healthcare and dentistry fall under the spell of consumerism, it’s vital that practices provide good customer service – not...
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Customer Service Is the New Differentiator

After warning everyone against catering to their patients and calling it customer service, it’s time to talk about what customer...
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Dentist Burnout Is Real

Workers in all industries experience burnout. For a variety of reasons, it just gets harder and harder to get excited...
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Non-Clinical Side of Dental Practices

Dental practices are clinics, but they’re also businesses. As businesses, dental practices are obligated to attend to a host of...
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Dentists Control Clinical Activities

The advent of dental support organizations (DSOs) has sparked concern over whether outside organizations could somehow affect clinical care. However,...
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Patient Care Over Customer Service

Consumerism has hit the healthcare industry, which means patients are shopping around for good deals when they look for dentists...
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