Restoring Your Business Processes

Overhauling your dental or healthcare practice’s business processes is a bit like restoring a car that’s been in a garage...
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4 Customer Service Tips for Dentists

Customer service is the new differentiator in dentistry, just as it is in all customer-facing industries. But how do you...
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Empathy Key to Customer Service

As healthcare and dentistry fall under the spell of consumerism, it’s vital that practices provide good customer service – not...
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Customer Service Is the New Differentiator

After warning everyone against catering to their patients and calling it customer service, it’s time to talk about what customer...
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Non-Clinical Side of Dental Practices

Dental practices are clinics, but they’re also businesses. As businesses, dental practices are obligated to attend to a host of...
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Online Communications for Dentistry and Healthcare

At this point, no business can operate effectively without some kind of online communication strategy, which includes content marketing and...
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